Refund and Return Policy

At All Sweatshirts, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

1. Return Eligibility

1.1 Return Period: You have 30 days from the date of receipt to return your items for a refund or exchange.

1.2 Condition of Items: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached. Custom sweatshirts must also be in their original condition and cannot be returned if they have been personalized.

2. How to Initiate a Return

2.1 Contact Us: To initiate a return, please contact our customer service team at [email protected]. Provide your order number, the items you wish to return, and the reason for the return.

2.2 Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your items back to us.

2.3 Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refund Process

3.1 Inspection: Once we receive your returned items, we will inspect them to ensure they meet our return criteria.

3.2 Refund Approval: If your return is approved, we will process your refund. The refund will be issued to your original method of payment within 14 days of receiving the returned items.

3.3 Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

4. Exchanges

4.1 Exchange Requests: If you wish to exchange an item for a different size or color, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.

4.2 Processing Exchanges: Once we receive your returned item, we will process the exchange and send out the new item. If the new item is of higher value, you will be required to pay the difference. If it is of lower value, we will issue a partial refund.

5. Non-Returnable Items

5.1 Custom Sweatshirts: Custom sweatshirts that have been personalized cannot be returned unless they are defective or we made an error with your order.

5.2 Sale Items: Sale items are final sale and cannot be returned or exchanged.

6. Defective or Incorrect Items

6.1 Reporting Issues: If you receive a defective or incorrect item, please contact us immediately at [email protected]. Provide your order number and a description of the issue, along with photos if possible.

6.2 Resolution: We will work with you to resolve the issue promptly, either by sending a replacement item or issuing a refund.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [email protected]. We are here to assist you and ensure a smooth and satisfactory shopping experience.